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About Us Nothing But Tea Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at chrissie [at] nbtea [dot] co [dot] uk.

Our Contact details:

Nothing But Tea Ltd

Unit 1 Grisedale Court, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7EE, United Kingdom

Phone:0845 601 8329 Fax: 01234 853232 Email: chrissie [at] nbtea [dot] co [dot] uk

VAT No. GB 828 661 403

Customer Service Number: 0845 601 8329

All images and logo copyright Nothing But Tea Ltd 2009 and Andy Adams Photography.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete your order..

We accept Visa and Mastercard, Delta and Switch. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or safely over the internet. Our customer phone number is 0845 601 8329. We now also accept Paypal.

If you prefer you can copy out your order details and send us a cheque in British Pounds or UK Postal Order made payable to Nothing But Tea Ltd.
Shipping And Handling Free of charge within the UK by Royal Mail 2nd class delivery. Please allow 15 days for delivery of your order from the date of despatch. You can now upgrade delivery to First Class post for no more than £2.50 (less if your order weighs under 1.5kg) if you want your order faster.

If Royal Mail are unable to deliver your order and it is returned to us (Royal Mail will hold your order for two weeks) it can take up to 28 days for the order to come to back to us. We will resend orders once. If this occurs a second time customers will be refunded their order amount less all postal charges incurred.

Next day delivery is £5 including VAT via our DHL Courier Service.

For International orders the shop can only process orders under 2kg in total weight, as Royal Mail Policy. If you require a larger order than this please contact us directly for a shipping quote.

Delivery Schedule We process and despatch your order quickly and you will normally receive your order within ten business days, though postal delays are unfortunately beyond our control. For quicker delivery select our, First Class or Next Working Day delivery options.

International orders are generally delivered in under 14 days. Please allow 28 days fro them to arrive. You will receive an e-mail when we despatch to confirm your order and let you know that it is on its way.

Back Orders In the unlikely event that your chosen item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All of our teas are zero rated for VAT. For our non tea products 15% VAT is added on orders made from the UK or European Union, . Orders made outside the EU are free from VAT. Just click the exempt button to reduce the VAT to Zero.
Credit Card Security Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone. For many people however putting card details into a web site is still uncomfortable, as we are not sure what is happening to the information we are submitting or where it is going.

At Nothing But Tea we use Sagepay (Protx) to process our transactions so you can be assured that your card details are securely encrypted during transport over the Internet thus no one can read your card information. The card details are only transported to a Bank to authorise your purchase we never see them.

Using Sagepay (Protx) guarantees that we will never:

· Pass on your financial details

· Pass on any personal information gathered when you place an order

· Sell or rent your details, you will never receive junk mail as a result of using Protx

· Leave invasive technologies such as cookies on your machine

· Exploit your details in any way

You can also chose to use Paypal to pay for order.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day guarantee. For items wrongly received we ask that they are returned in an unopened state, for a full refund or exchange.
Reaching Us If you need to reach us, please email us on chrissie [at] nbtea [dot] co [dot] uk, alternatively, you can call on 01234 853855 or 0845 601 8329. fax us on 01234 853232, (International +44 1234 853855) or write to us at Unit 1 Grisedale Court, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7EE, United Kingdom
Privacy Policy

Nothing But Tea Ltd does not disclose buyers' information to third parties under any circumstances. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We may email you from time to time with details of new products and promotions. If you prefer not to receive such communication then send us an email to customer service@nbtea.co.uk with the subject 'unsubscribe'. We will never sell or share your information with others